Frequently Asked Questions

Everything you need to know about shopping with SWL

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

SWL accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.

Do you offer a warranty on your products?

Yes, all SWL products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please reach out with your order number and a photo of the defect.

Can I change or cancel my order after it's been placed?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.